Help Anywhere You Type
Insight is most valuable at the moment you need it. It is needed the moment a hard text arrives during dinner, or a tense email is sitting open at your desk with the cursor blinking. The Communication Coach was built for exactly those moments. It travels with you to the two places you actually write: your phone keyboard, and your inbox. The process behind it is proprietary and patented.
On your phone: the SPARKS keyboard (iOS and Android)
The SPARKS keyboard installs alongside your regular keyboard; you switch to it with the globe key whenever you want help, then switch back. Because it is a keyboard rather than an app, it works everywhere you type: text messages, WhatsApp, Slack, dating apps, any app with a text field.
When a reply feels hard, tap Suggest Reply. The coach reads the message you are responding to, considers your profile and the relationship, and returns two or three suggested replies as tappable cards, along with a brief read of the message itself: tone, sentiment, urgency. Tap the one that fits, edit it in your own words, and send. A small health indicator on the keyboard quietly signals whether the conversation is trending healthy or needs attention.
The keyboard is passive by design. It does nothing until you ask; there is no background analysis, no automatic scanning, and opening or closing it costs nothing. Its privacy boundaries are structural, not just promised: a keyboard extension can only see the text in the field you are typing in. It cannot read your conversation history, cannot see who you are talking to, and cannot even tell which app you are using. What you type is never recorded.
In your inbox: Gmail and Outlook on the web, through Chrome
For email, the coach arrives as a Chrome browser extension that works inside Gmail and web-based Outlook. Setup takes a minute: install the extension, then enter the 12-character identifier from your Sparks settings. That identifier is the only credential the extension ever holds; your name, email address, and profile never live in the browser.
When you receive a difficult email
An Analyze with SPARKS button appears on the message. One click returns the emotional subtext in plain language: the tone, the likely intent, the real urgency, and suggested approaches for replying. This is the decoding step, before you react, before the rumination starts.
When you write
A slim SPARKS bar sits under every compose window with three choices. Suggest drafts two or three reply options ranked by fit, ready to insert and edit. Review Draft reads what you have written and returns observations on tone, clarity, and how it will land with this particular recipient; it advises, it does not rewrite. Optimize Reply takes your own draft and returns a polished version that says what you meant, tuned to the relationship. In every case you remain the author; nothing is ever sent for you.
The experience is instant by design. The moment an email opens on your screen, the extension begins preparing its analysis in the background, so by the time you click a button the answer is usually already waiting.
Relationship health, at a glance
You stay in control of the context. We only analyze the messages you ask us to look at, not a thing more.
Privacy, in plain terms
Messages are tokenized before analysis, meaning identifying details are stripped and replaced before any content leaves your browser, and the token maps expire within the hour. No personally identifying information is stored in the extension. You can review, download, or permanently delete your data at any time from your Sparks settings. If your employer provides Sparks, the same wall applies: your conversations, scores, and coaching are yours alone, and organizations see only anonymous aggregate patterns.
Why this reduces stress
The hardest moments in communication are brief and specific: this message, this reply, right now. Placing the coach inside those moments converts your assessment profile from interesting knowledge into a steadying hand at the exact point of stress. Over time something better happens: because every suggestion shows you how a calmer, better-calibrated reply is built, you gradually need the coach less. That is the goal. The coach is training wheels for a skill you keep.